REFUND POLICY
Last updated September 3, 2024
At Zeltuv Industries, we aim to provide high-quality Minecraft plugins that enhance your gaming experience. Please read our Refund Policy carefully before making any purchases.
Refund Policy
Given the nature of our digital products, all sales of Minecraft plugins are final. Once a purchase is completed and the plugin has been delivered, we cannot offer refunds, exchanges, or returns. Please ensure the items in your cart are correct before finalizing your purchase.
Exceptions and Error Resolution
While we maintain a strict no-refund policy, we understand that certain exceptional cases may arise. These include:
- Non-Functionality: If a plugin fails to function as advertised due to an issue on our end, we will make every effort to correct the problem. Please contact our support team for assistance.
- Duplicated Purchases: If you accidentally purchase the same plugin more than once, please reach out to our support team for resolution.
- Compatibility Issues: We provide detailed documentation and compatibility information for each plugin. Ensure that your system meets the required specifications before making a purchase. If you experience compatibility issues, our support team is ready to assist you in troubleshooting.
Support Contact Information
Our support team is here to help with any inquiries or issues related to your purchase. Please contact us at https://discord.gg/zeltuv or contact@zeltuv.com for prompt assistance.
Acceptance of This Policy
By completing a purchase on our platform, you acknowledge and agree to this Refund Policy. If you do not agree with or accept this policy, we respectfully ask that you refrain from purchasing our plugins.