PRIVACY POLICY
Last updated November 1, 2024
- Introduction
This Privacy Policy explains how Zeltuv Industries Ltd. ("we," "our," or "us") collects, uses, and protects the information of users interacting with the Licensing System (the "Service"). We are committed to handling your data responsibly and transparently. This policy covers data collected through our licensing system, customer support, analytics, and any related services.
- Information We Collect
We only collect limited information, specifically IP addresses, to provide and maintain the functionality of our Service. Additionally, we may collect anonymized data for support and analytical purposes.
a) IP Addresses
- Licensing Verification: We collect IP addresses to validate license usage, enforce terms, and ensure secure access to our plugins.
b) Support Data
- Customer Support: If you contact us for support, we may collect necessary data to address your issue, such as IP address, plugin details, or technical specifications (e.g., Minecraft server version). This data helps us respond to your inquiries effectively.
c) Anonymized Usage Data
- Analytics: We may use anonymized, aggregated data from your interactions with our Service to understand general usage patterns. This data does not identify individual users and is used solely to improve our offerings.
- How We Use Your Information
We use the collected IP addresses and support data for the following purposes:
- Licensing Management: IP addresses are used to validate licensing status, detect potential misuse, and secure the use of our plugins.
- Customer Support: Support-related information helps us respond to inquiries and troubleshoot issues.
- Service Improvement: Anonymized data is analyzed to optimize our system, identify potential issues, and enhance user experience.
- Sharing and Disclosure of Information
We do not sell, lease, or trade your data to third parties. We may share limited data in the following circumstances:
- With Service Providers: If we partner with third parties to assist with support, hosting, or analytics, we may share IP addresses and anonymized data as needed. These providers are required to uphold data confidentiality.
- To Comply with Legal Obligations: We may disclose IP addresses if required by law, for example, in response to a valid court order or governmental request.
5. Data Retention
- IP Addresses: Retained only as long as needed to fulfill licensing validation and security purposes.
- Support Data: Retained until your inquiry is resolved or as required for legitimate business purposes.
- Anonymized Data: Aggregated and retained for analysis without any link to individual users.
- Security
We employ standard security measures to protect IP addresses and any other data we collect. While we strive to secure data, no system can guarantee absolute protection.
- Your Choices and Rights
As we only collect IP addresses and limited support information, your data rights are correspondingly limited. You may request the deletion of your support data or review anonymized data reports for transparency.
- Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our data practices. Any updates will be posted on this page with the "Last Updated" date.
- Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Zeltuv Industries Ltd.
Email: contact@zeltuv.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@zeltuv.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ